Synear, one of the most well known frozen dumpling brand names, is caught in a food safety scandal after two customers posted pictures online of dumplings containing a band-aid and foam respectively during Lantern Festival.

One of the customers, surnamed Jin, posted the photos of the dumplings containing foam as well as her supermarket receipt on her Weibo microblog on Monday.

"I can't believe such a big enterprise would ignore food safety like this," Jin told the Global Times.

She said that Synear contacted her to discuss the issue yesterday morning.

"They requested to see the dumpling with foam, but didn't tell us how to resolve the problem yet," said Jin.

The incident was not isolated. Another woman, Li Xiaoxia, from Ji'nan, Shandong Province, claimed that she found a band-aid in a Synear sweet dumpling her parents bought from a local supermarket to celebrate Lantern Festival.

Li posted her photos of the dumpling containing a band-aid together with the receipt from the supermarket, on her Weibo microblog as well, which circulated quickly and was reposted over 12,000 times.

She posted online that Synear had contacted her father to get the sample for testing.

The Ji'nan Administration for Industry and Commerce responded that they have sent staff to investigate the issue.

"If what the customer says proves to be true, we will take measures to punish the enterprise," said the director of the administration's food department, surnamed Jiang.

"Once we get the investigation results, we will publicize them as soon as possible," he told the Global Times.

Synear Food Holdings based in Zhengzhou, Henan Province, was reluctant to comment on the case.

"Our staff has been sent to Ji'nan for the investigation. We will answer our consumers fairly," a media officer from the Synear, surnamed Zhu, told the Global Times yesterday.

Zhu denied that they had received any complaints about foam contained in dumplings.

A scandal erupted last year when Synear dumplings were found to be tainted with bacteria.