Chat attack

facial mask/ 面膜 / (miànmó)

A: Did you know that a conflict between a consumer and merchant online has sparked a lot of debate?

你知道最近有一起消费者和商家之间的纠纷,在网上引发很多争议吗？

(nǐ zhīdào zuìjìn yǒuyīqǐ xiāofèizhě hé shānɡjiā zhījiānde jiūfēn, zài wǎnɡshànɡ yǐnfā hěnduō zhēnɡyìma?)

B: Really? What happened? 

是吗,发生什么了呢？ 

(shìma, fāshēnɡ shénmelene?)

A: It involves a famous skin care brand. The online price is far above the price at a retail store.

是一个知名的护肤品品牌,在网上售卖的价格远远高于实体店的价格。

(shì yīɡè zhīmínɡde hùfūpǐn pǐnpái, zài wǎnɡshànɡ shòumàide jiàɡé yuǎnyuǎn ɡāoyú shítǐdiànde jiàɡé.)

B: That sounds odd, because usually the price online will be cheaper than a retail store. 

这听起来有些奇怪,因为一般网上的价格都会比实体店便宜呢。

(zhè tīnɡqǐlái yǒuxiē qíɡuài, yīnwéi yībān wǎnɡshànɡde jiàɡé dōuhuì bǐ shítǐdiàn biànyíne.) 

A: You're right and when it comes to facial masks and other skin care products the merchant has a far larger profit margin.  

说的没错,而且面膜等护肤品本来商家利润空间就很大。

(shuōde méicuò, érqiě miànmóděnɡ hùfūpǐn běnlái shānɡjiā lìrùn kōnɡjiān jiù hěndà.)

B: Yeah. In this situation, consumers definitely should call the consumer complaint hotline to protect their rights.  

是的,遇到这种情况,消费者一定要拨打消费者投诉热线,进行维权。

(shìde, yùdào zhèzhǒnɡ qínɡkuànɡ, xiāofèizhě yīdìnɡyào bōdǎ xiāofèizhě tóusù rèxiàn, jìnxínɡ wéiquán.)

A: Agree, generally speaking, after the rights protection, it is the merchants who compensate the consumers.

同意,一般来说,维权后,都是商家赔偿消费者。

(tónɡyì, yībān láishuō, wéiquánhòu, dōushì shānɡjiā péichánɡ xiāofèizhě.)

Illustration: Liu Xidan/Global Times