"I am old and have some trouble walking. So the staff comes to my house to help me pay the electricity bill on my cell phone, instead of going to the service hall myself, which is convenient," said Zhen Yuehua, an elderly woman who lives alone in Xixing Community, Jimo district, Qingdao, Shandong Province, praising the service between the local power supply department and the community.
At present, the grid management system has effectively promoted the full coverage of community public services, broadened service channels, and expanded service teams such as community workers and power supply grid workers. This helps provide better service for residents.

To build a modern grid service system, we must focus on the actual needs of the people. The State Grid Qingdao Jimo Power Supply Company is promoting the integration of services between the company and the community, thus helping the provision and clarifying the responsibilities of the service within the local area. This year, the grid staff used a variety of information network platforms like WeChat chatting groups, the STATE GRID CORPORATION OF CHINA App etc. collecting 156 suggestions from residents and enterprises, and optimizing seven different types of work processes such as charging pile access and faulty information release.

The diversified grid service model not only improves the community public service system, but also improves the scope and level of public services such as electricity, water, gas and heating. The new method of the department is to understand the public's demands, ask for suggestions and find solutions to problems for the residents. The 321 grid staff have joined the "Together with Government and Enterprise" WeChat groups, through which they are able to deal with more than 1300 calls and claims for trouble-shooting support, home appliance damage compensation, etc. These measures have effectively enhanced governance capacity and are better meeting the needs of the people, providing a comfortable and high-quality life to all.