To improve the quality and efficiency of window services and enhance the sense of gain and satisfaction of the public, on May 13, State Grid Xinyang Power Supply Company organized relevant responsible persons to go to the Xinyang Municipal Government Big Data Center and carry out the "I Accompany the Public Through the Process" immersive experience activity, to identify problems and optimize services from the perspective of "running alongside."

During the activity, the staff of State Grid Xinyang Power Supply Company randomly accompanied the public to experience the entire process of power application services, including number taking, consultation, acceptance, and approval, listening to the public's demands and collecting the opinions and suggestions of the window staff. When accompanying the public to handle electricity bill inquiries and electronic invoice issuance, the staff found that many people were reluctant to handle the business online due to concerns about operational errors and invoice issuance mistakes, preferring to go to the government service hall in person. This concern directly led to a low utilization rate of online service channels.

In response to this, the relevant responsible persons of State Grid Xinyang Power Supply Company held an on-site office meeting to study and formulate solutions focusing on precise services and experience upgrades. The company's relevant departments immediately started to compile a full-process guide in both text and pictures for online bill inquiries and electronic invoice issuance, forming an electronic document and printing paper promotional materials, which were used by the window staff to guide the public and provide hands-on teaching based on the illustrations. At the same time, the company also sent text and picture guides to online customers who inquired about the business, reducing the need for in-person visits from the source and effectively improving the quality and efficiency of government services.

State Grid Xinyang Power Supply Company will continue to benchmark against the requirements of optimizing the business environment, constantly innovate service models, and strengthen business capabilities, striving to build a one-stop service window with the simplest process, the best service, and the highest efficiency. With practical measures, it will deliver high-quality services to the hearts of the public, making it more convenient and comfortable for the public to handle business.