Japan's Fujifilm China takes its mobile app offline after 'serious error'
Published: May 26, 2023 01:20 PM
Photo: CFP

Photo: CFP

Japan's technology company Fujifilm (China) Investment Co apologized in a statement on Thursday evening after a "serious error" was reported in the English description of the country or region options on the camera application "FUJIFILM XApp" launched by Fujifilm's affiliated company.

The company said that they have immediately taken the corresponding app offline, removing it from both the Apple and Google Store, according to a statement released through its official Weibo account.

"We sincerely apologize for the adverse social impact caused by this work error and the troubles caused to users," the company said in the statement.

For users who have already downloaded the app, the company recommends uninstallation, and pausing use of the app until the erroneous expression is corrected. Users can reinstall after the erroneous expression is corrected.

The company pledged to reflect on and improve its work processes to ensure that such problems do not reoccur, while striving to maintain a good relationship with its customers.

Headquartered in Shanghai, Fujifilm (China) Investment Co entered the Chinese market in 2001, with business covering a wide range of segments from imaging products to printing and medical products.