Amid the calls for more medical help at a nursing home where cluster infections were detected, the local civil affairs bureau of Shanghai quickly responded and coordinated with the local health authorities to allocate resources.

Shanghai reported 2,634 new confirmed cases and 15,861 asymptomatic infections of COVID-19 on Thursday, stretching the city's medical resources. Meanwhile, the Shanghai reported eight additional deaths of COVID-19 patients, bringing the total number to 25 in this wave of Omicron since March, most of whom are vulnerable elderly with underlying conditions.

Several netizens have been seeking help online over the past few days to transfer their elderly relatives living in the Baixing Nursing Home, in Baoshan district, where over 100 residents and staff have been infected with the virus.

According to a staff surnamed Chu, the majority of the current 170 residents of the nursing home has contracted the virus and all the 39 workers have also been infected. "We are sick and so fatigued, waiting for assistance from the related department," Chu told the Global Times on Thursday.

According to a report by the Beijing Youth Daily, the district civil affairs bureau transferred the elderly patients, who tested negative and could walk by themselves to a hotel, on Wednesday night and the district health authority will dispatch medical personnel to take over the nursing home. Additionally, medicines and other medical supplies will be simultaneously allocated to the nursing home.

A netizen surnamed Zhang told the Global Times on Thursday that the situation of the nursing home, where her mother has been living for five years, is critical with residents, regardless of being positive or negative for the virus, unable to be transferred.

"My mother lives in a separate room and she tested negative for COVID-19 for the moment but I hope either she or the infected residents can be transferred immediately. Otherwise, I am afraid she will eventually contract the virus as well," Zhang said.

"The local health authority has sent medicine to us but it takes time for the medical personnel to be allocated," the head of the nursing home surnamed Jin told the Global Times on Thursday, adding that the health authority has given them instructions on medical care. According to Jin, 22 residents that tested negative were transferred on Wednesday and about 40 that also tested negative remained at the nursing home.